Montana Lodge — Lodging in Londonderry

Reviews of Montana Lodge

• Daniel

  Added 2016.06.30

  I can never thank Jill enough. It was worth every kilometre of the drive, and I would never use any other kennel.
• Antonio

  Added 2016.01.24

  What a fabulous place and spotlessly clean. It was all about the dogs’ comfort and wellbeing.
• Nathan

  Added 2015.12.01

  I recommend them unreservedly
• Jonathan

  Added 2015.11.15

  You wouldnt be un the boarding business unles you loved animals
• Gabriel

  Added 2015.10.22

  STAY AWAY FROM MONTANA LODGE. There needs to be a minus rating for places like this. Never in my life have I experienced such disgusting customer service and rude and unprofessional behavior. Was stuffed around from start to finish, had to re-confirm dates 5 times and she still got it wrong. Despite 3 phone calls and 2 emails confirming boarding for 1 week she booked my cat in for 1 month then gave me attitude about not wanting to take short term stays when I advised (again) that it was only for a week. Then she gave me the wrong opening times and refused to allow me to pick up my cat on the day and time originally agreed, meaning I had to leave my poor cat there an extra day - and pay for an extra day. Upon arrival to pick up my cat on the newly agreed day, I was told she was closed and I'd have to pay a $25 opening fee! She again had zero recollection of all of our conversations, emails and texts despite them only being a week prior. After attempting to remind her of the arrangements she walked away leaving us outside the gate. Then a light bulb went off and she suddenly remembered, turned around and let us in all the while implying she was doing us a favour and having a go at me for turning up on a day that she was closed. When I again tried to explain that this was all due to her original error with the dates, she proceeded to literally scream at me and abuse me. I paid her the balance due and went in to get my beloved cat, only to be smacked in the face with the overbearing smell of cat feceas and urine. I would expect some smell but it was clear from the very soiled litter tray in every pen that she had forgotten a customer was coming and hadn't bothered to clean the litter trays at all that day (this was at 4.30pm). My poor old cat was traumatized to say the least and hasn't left my side since getting her home. I had read a couple of bad reviews on this place but it was literally the only one left in Sydney with vacancy. I now know why and wish I had taken heed. In summary, if you love your pet, do it (and yourself) a favour and look elsewhere. Save yourself the stress of dealing with this unprofessional and extremely rude woman who clearly doesn't care to look after the cats as adequately as she implies. WORST CATTERY I HAVE EVER EXPERIENCED.
• James

  Added 2015.10.20

  Mid North Coast NSW
• Aidan

  Added 2015.10.19

  I inspected so many kennels in my local area, none of which were suitable. Then a doggie person recommended Montana Lodge, a three hour drive from my home.
• Jack

  Added 2015.05.02

  One of my dogs actually pulled on the leash to go back when I picked them up yesterday.
• Robert

  Added 2015.01.16

  Jill and Peter are awesome
• Owen

  Added 2014.09.26

  I was going overseas for three weeks and needed to board my two Maltese cross rescued dogs. One of them is 14 years old {completely deaf, half blind and no teeth} and needs special attention and food.
• Alexis

  Added 2014.06.13

  I called for a short term emergency lodging for my 9 month puppy. Jill's accomodation was amazing. She sent me photos of my girl having fun and enjoying her time at Montana lodge 4 days in.
• Landon

  Added 2014.01.06

  Pam Livingstone
• Cody

  Added 2013.11.05

  Visited Montana Lodge today for the first time to initially view the place and see if it would be good for my border collie to board over Christmas week. Needless to say i booked him in! Very impressed with the way the placed looked and how things are run. Professional staff with a love for animals. Definitely worth a visit and see for yourself.
• Tyler

  Added 2013.08.14

  I took the drive to Montana, inspected the facility, talked to the delightful Jill…..this was the perfect place for my beloved rescued dogs. Jill was so helpful explaining the set up, showing me where the meals are prepared, the dog accommodation, and play areas.